This policy sets out how the GreenCharge network may and may not be used. It forms part of our Terms of Service.

1. Using the chargers

[Placeholder — to be completed. Suggested points: use only vehicles and cables that are compatible and in good condition; follow the instructions displayed on the charger; do not attempt to open, modify or repair equipment.]

2. Occupying a charging bay

[Placeholder — to be completed. Bays are for active charging only. Move the vehicle promptly once charging has finished. State whether an overstay fee applies and how it is calculated.]

3. Your account and cards

[Placeholder — to be completed. Accounts and RFID cards are personal and must not be shared, resold or transferred. Report lost or stolen cards promptly.]

4. Prohibited conduct

[Placeholder — to be completed. Suggested points: no fraudulent or unauthorised payment use; no tampering with metering or attempts to obtain energy without payment; no damage, obstruction or misuse of equipment; no unlawful, abusive or unsafe behaviour at sites; no unauthorised access to our systems.]

5. Private and restricted sites

[Placeholder — to be completed. Some chargers are reserved for specific companies or fleets and may only be used by authorised users.]

6. Safety

[Placeholder — to be completed. Stop charging and report immediately if equipment appears damaged or unsafe. Include the fault reporting route and any emergency contact.]

7. Consequences of breach

[Placeholder — to be completed. We may suspend or terminate access, block a card, recover costs of damage, and report unlawful activity to the authorities.]

8. Reporting a problem

You can report a faulty charger from the station screen in the app, or contact us using the address at the foot of this page.